Turn Teams Into Your Business Phone System.
If your team already lives in Microsoft Teams, why use a separate phone system? We configure Teams with full PSTN calling — make and receive calls on your business number, directly from Teams. One platform for calls, chat, video, and collaboration.
The Problem We Solve
Your team is already using Teams for chat, meetings, and file sharing. But when they need to make an actual phone call — to a customer, supplier, or external contact — they're switching to a completely separate system.
That means two platforms to manage, two sets of costs, two user experiences, and a fragmented communication history. It's inefficient and unnecessary.
Microsoft Teams Calling adds full PSTN capability directly into Teams. Your business phone number rings in the same app your team already uses all day. External calls, internal calls, voicemail, call queues, auto-attendant — all within Teams. No extra apps. No extra hardware.
What's Included
Everything you need to turn Microsoft Teams into a full business phone system.
Full PSTN Calling in Teams
Make and receive external calls using your business phone numbers, directly within Microsoft Teams. Your customers call the same number they always have — your team answers in Teams.
Direct Routing Configuration
We configure direct routing to connect your existing phone numbers to Teams via certified SBC infrastructure. No Microsoft Calling Plan lock-in. Competitive Australian call rates.
Auto-Attendant & Call Queues
Professional call handling built into Teams — IVR menus, business hours routing, call queues with hold music, and overflow rules. Your business sounds professional from the first ring.
Unified Communication Hub
Calls, voicemail, chat, video meetings, file sharing, and collaboration — all in one interface. Your communication history stays together. No more switching between apps.
Call Quality & Analytics
Real-time call quality monitoring and detailed usage reports. We proactively identify and resolve quality issues before they affect your team’s conversations.
Compliance & Emergency Calling
Fully compliant with Australian telecommunications regulations including emergency services (000) with dynamic location routing. Call recording available for compliance requirements.
How We Set It Up
Assess & Design
We review your current phone setup, Microsoft 365 licensing, and network readiness. You get a clear plan showing what’s needed, what it costs, and what the migration timeline looks like.
Configure & Port
We set up direct routing, configure auto-attendants and call queues, port your existing numbers, and verify call quality across your network.
Train & Go Live
Your team gets training on making calls, managing voicemail, and using the new features. We run parallel systems during the transition so there’s zero downtime.
Ongoing Support
24/7 support for calling issues, configuration changes, and new user setup. We monitor call quality and proactively resolve problems.
Why Teams Calling Makes Sense
Already Using Teams? You're Halfway There.
Let's assess your environment and show you how simple the switch to Teams Calling can be.
Speak with a Teams specialist:
(02) 4086 9950